Please see below my Terms and Conditions. By making a deposit payment and accepting work to start you are accepting these terms.
You will be sent PDF proofs throughout the design process for you to check wording, layout and spelling. It is your responsibility to make sure that the wording is exactly as you want it and that there are no spelling mistakes etc. Rose and Willow will not be held responsible for any spelling mistakes. Printing will not commence until I have received written sign off from you. By signing off on the final proof you accept responsibility for the information, wording and layout as shown. If errors are discovered after proof approval you will be charged for the time to rework and reprint. Please note that the longer your proofing rounds take the longer your completion date will be pushed back. I estimate the completion time of each order based on my workflow at that time. If proofs or information is not turned around in a timely fashion then your order may be subject to interruption from other orders. The first proof for each design is free of charge, after the first proof there is a £5 charge per proof. If you decide you wish to change your design after the first proof has been issued a £35 per hour fee for new designs will apply.
Rose and Willow holds copyright for all designs and you, or any third party, can not copy or reproduce any of my designs from the PDF proofs sent to you. Any improper use of the stationery and designs will be pursued.
In the event of an order being cancelled by yourselves Rose and Willow will not refund any money once the work has commenced on your order. In the unlikely event of the order being cancelled by me then you will be given a full refund.
Please note that samples and proofs may not exactly match the finished product due to variations in the print production process. Printing can result in small variations. Minor differences in texture, colour, size and positioning can sometimes occur and are not classed as a fault. Please be aware that colours appear differently on screen as to printing and we advise that you print all your proofs prior to approving them however colours printed on your home printer are not an accurate representation to those printed by a professional printer and we do not guarantee an exact match.
I use Royal Mail Special Delivery or Parcelforce which are tracked and insured for delivering all orders. Items will need to be signed for so please make sure that there is someone at your supplied address. Those that are overweight due to the materials used (ie seaglass, tiles etc) will incur an extra charge. Collection is welcome if you are local but must be pre arranged. Rose and Willow accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control. We are happy to send goods Internationally and will source the best form of postage for these jobs. Please note that goods posted outside the UK may be subject to local custom charges. Rose and Willow accepts no responsibility for delays in shipping or duty charges.
Deposits and Payment
50% deposit must be paid upon booking and before any work commences on all orders. The remaining 50% is due before printing or for calligraphy only jobs on completion before shipping. Bank transfers are preferable but other forms of payment can be discussed. All charges will be paid via invoice. All payments must be paid within 30 days of invoicing. Billing will reflect the actual costs incurred and any client requested changes will be billed additionally. I will advise you of any price changes and your remaining invoice will be adjusted. If there are any adjustments such as actual number of envelopes addressed your final invoice will be adjusted. If the number changes and supplies have already been ordered by us then you may be subject to extra costs for getting more supplies ordered. It is advisable to order extra to allow for these changes.
Addresses and Information
Please make sure all information provided is correct. All guest information for stationery must be provided correctly. Oh Wonder does not accept any responsibility for spelling mistakes or wrong information that you have provided. If a rewrite is needed then this will be charged on your final invoice along with a £20 set up fee.
Please layout your address lists as the example sent to you. This helps me centre and layout the envelopes as perfectly as we can. Any time spent reformatting your addresses will be charged at an hourly rate. Please triple check all spelling and etiquette.
If we are handwriting items for you whether it be place settings or envelopes then we ask that you provide 20% extra materials. I am only human and unfortunately mistakes do happen. With printing we suggest ordering more rather than less than you need incase of unforseen circumstances. Reprints will incur a minimum charge and set up fee.
I love to do calligraphy on whatever I can. If you want to use leaves, shells, wood or any other organic matter you can think of on your wedding day then we would love to do calligraphy on it. If you are providing these items then they must be provided to me cleaned and ready to write on.
Calligraphy and the Post
We are not responsible for any invitations and envelopes that do not make it to their intended address. Please check your address list carefully to fully ensure that all addresses are correct to minimize the chance of this happening.
Guest Lists and On The Day Details
It is your responsibility to provide your guest lists and all on the day details by the deadline given to you (usually 6 weeks before your event date) if for some reason you cannot meet that deadline then please discuss an alternative deadline with me, this may incur a rush charge. Any information provided late will incur a rush charge and potentially push the delivery day. Any changes made after your job has been completed will incur a £20 set up fee.
I use the online organisation system Trello to organise my clients and workload. You will be invited to a private board with me where all correspondance and uploads will take place. This is a central hub that we can both use to find all previous information and files. All information on the board is confidential.
All information collected from you is confidential and will only be seen by the Rose and Willow team and our printing partners if necessary. We will only ever ask you for the information we need for your order and shipping. Your information and data will be deleted by Rose and Willow 90 days after the final job completes. This includes any address, guest lists and wording for your stationery and your trello board. All emails will be deleted within 12 months of the final job completing. Invoices will be kept for 7 years as per tax regulations.
Rose and Willow reserves the right to use samples of your stationery for photographs, portfolio and marketing purposes. This includes photographing and using them on social media and website, including them in sample packs and displaying them at wedding fairs and events. If you do not want us to use your samples for future marketing then please let us know.